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MYSTERY BOX FAQs
As said…. It's a mystery box :) you will discover what ‘s inside when you open the box but it has been carefully curated by our team to be as awesome as possible!
It's a Surprise! Part of the fun of the Mystery Box is discovering unexpected favorites. We have carefully picked a selection of amazing TWL products you'll love. It could be…..
- Unreleased colours and Mystery Box only shirt designs!
- Performance activewear
- Core Essentials
- TWL must have fits
- Everyday Favorites that are perfect for the gym and work
- Gear and accessories that you will love
Absolutely! You can select separate top and bottom sizes when adding to cart.
We allow you to send back anything that isn't quite right. Please reach out to our customer support team at support@twl.com.au to exchange any items that don't fit perfectly. Subject to availability, we'll do our best to find your perfect size.
Our fulfilment team works hard to get your order shipped quickly. You'll receive a dispatch notification email with tracking information soon after placing your order. Mystery Boxes are extremely popular and sell quick, so there may be a short delay to get your mystery box sent.
You can track your order status here.
Yes, we can ship our mystery boxes outside of Australia but shipping costs will apply.
Discount codes cannot be used on Mystery Boxes, as they are already priced to offer outstanding value.
All payment methods are accepted for TWL Mystery Boxes, including existing gift cards, store credits along with Afterpay and PayPal payment methods. Discounts codes/vouchers can not be used.