Mystery Box FAQs
MYSTERY BOX | FAQ
WHAT’S IN THE BOX?
As said…. It's a mystery box :) you will discover what ‘s inside when you open the box.
CAN I CHOOSE THE ITEMS?
Part of the fun of the Mystery Box is discovering unexpected favorites. We have picked a selection of amazing TWL products you'll love. A combination of...
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Brand new apparel
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Core Essentials
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TWL must have fits
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Everyday Favorites
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Training Gear
CAN I CHOOSE THE SIZE?
Absolutely! You can select separate top and bottom sizes when adding to cart.
WHAT IF IT'S NOT THE RIGHT SIZE?
Just send back anything that isn't quite right. Please reach out to our customer support team <support@twl.com.au> to exchange any items that don't fit perfectly. Subject to availability, we'll do our best to find your perfect size.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Our fulfillment team works hard to get your order shipped quickly. You'll receive a dispatch notification email with tracking information soon after placing your order.
You can track your order status here
DO YOU SHIP MYSTERY BOX INTERNATIONALLY?
Yes, we can ship our mystery boxes outside of Australia but shipping costs will apply.
