Standard Shipping: 17th Dec
Express Shipping: 20th Dec

These dates are for Metro areas only and are subject to delays out of our control. All orders are shipped within 1-2 business days and arrive within 5-10 business days.

TWL is the Home of Training in Australia and New Zealand. Our mission is simple. To help you 'Push your Boundaries' by providing the best products, allowing you to maximise your training and recovery.

TWL started in 2013 from humble origins. Our commitment to great Customer Satisfaction started then and we now have almost 1.000,000 happy customers all over the world.

Unfortunately not. At this point in time, we do not have a retail location.

This website is the only way to purchase our products unless you catch us at our TWL Pro Shop at larger competitions.

If you live in South Australia and all the products in your cart are available at our HQ, a 'Warehouse Pickup' option will appear in the Shipping Options in the cart giving you the option to pickup your order from our warehouse in Ridleyton, Adelaide.

Our headquarters are located in Australia but our friendly Customer Experience team are located all over the world in an effort to bring you around the clock care.

We currently do not have a phone number. If you urgently need to speak with someone from our team, please write to us here and request a call back.

Please read the Returns Policy before returning a product to us.

Starting a return is easy and we allow you up to 30 days after placing your order to return your item!

Before you start a return, you will need your order number which can be found on your order confirmation email and the postcode the order was shipped to.

Start your return HERE.

For customers returning a product from within Australia, your exchange, refund or store credit is processed in our system when your return parcel is scanned into the Australia Post postal system* meaning that your new product will be with you as fast as possible.

*Only applies to returns made through the TWL Returns Portal. International returns are processed when we receive them at our HQ.

Yes, Gift cards are a great gift and our e-gift cards are delivered directly to your inbox. Find out more here.

Shoe sizing can be confusing. To prevent confusion, TWL sells shoes only in US sizes. If you need to convert your EU or UK size to a US size, please see our handy Shoe Size Conversion Chart HERE.

To change or cancel your order, please contact our support team directly at our Contact Us page. We can try to assist you to change or cancel your order if it is still unfulfilled.

Yes, we ship to almost every location globally using reputable couriers including Fedex, DHL and Australia Post. To learn more about our shipping options click here.

If you need to ask a question or follow up on your order, simply reach out to our customer support team on the Contact Us page here.

Want to skip the shipping queue and get your order sent first? 

For a small fee we offer a 'Priority Shipping' option in the checkout process.

Customers who select 'Priority Shipping' in the checkout process will have their order sent on the next 'order upload' run our warehouse creates, ensuring their order makes it out the door faster.

This is particularly useful during a sale period or if you urgently need your product.

By selecting Priority Shipping, it does not upgrade your shipping method to an express shipping carrier, but it will ensure your order is dispatched quickly.

Priority Shipping is not always possible with orders containing items from our marketplace partners. If priority shipping despatch is not possible with your order, we will refund the Priority Shipping fee you paid.

TWL provides multiple payment options including card options such as Visa, Mastercard and American Express.

Plus we offer Paypal which has a Buy Now Pay Later option available and we offer other Buy Now Pay Later services including AfterPay and ZipPay.